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2:00pm Tuesday 15th June 2010 in Home and Garden
Making our clients feel valued, cared for and respected is a cornerstone of the Medivet Partnership's culture. To complement this, we have been working hard at the further training and development of our team's communication skills and levels of customer service and have developed the Medivet Client Services Charter Our charter sets out our commitment to the standards of service wee aim to provide to both clients and staff requiring our support and/or assistance.
Transformation is the goal at Medivet The Charter clearly specifies service standards and behaviours that our clients can expect of staff. Medivet has invested heavily and made a commitment to train all of its six hundred vets, nurses, receptionists and support staff in order to make the charter a living reality on the ground, A team of experienced trainers has been created to roll out the training programme across all the Medivet hospitals, emergency centres and branches. Following completion of the Medivet Client Services Charter workshop program; each clinic is joined by an experienced 'mentor' for a period of time to support the staff and guide them towards achieving the standards set by the charter.
Whilst the focus of the charter is the client, one of the key messages of the training is that our staff are our most valuable asset, hence the need to exceed the service expectations of the internal client Staff are charged with the responsibility of reminding each other of the standards of the charter if the service expectations are not met internally.
Medivet partners view human resource development and organisational development as key processes for continued organisational success. Hence a wide program of management, leadership and communication training alongside continuing clinical development. The Medivet Client Services Charter is seen as bringing all these and other management initiatives together in order to achieve the ultimate Medivet product; service excellence.
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