Hospital acts on low survey ranking
7:00am Wednesday 14th May 2008
A DAMNING set of figures on patient satisfaction at one ealing hospital have been released today.
The scores in the Healthcare Commission's in-patient survey for Ealing Hospital, in the Uxbridge Road, showed it fell into the bottom 20 per cent of hospital trusts in the majority of questions.
It got the lowest rating in five areas, including the overall quality of care received, how well doctors and nurses work together and the quality of explanations given to patients about surgery.
The survey of 344 adults who had stayed at the hospital for one or more nights, was conducted last August.
However, Julie Lowe, chief executive of Ealing Hospital NHS Trust, said steps being taken to improve customer satisfaction at the hospital since the survey.
She said: "We believe that the changes we are implementing now will improve the way we provide services to patients, and make patients feel they are part of the decision making process in our hospital.
"We have set up an improving patient experience group, made up of staff, patients and trust governors, to explore what we are doing right, and what we need to focus on to make things better."
Paul Reeves, the director of nursing who is chairing the patient experience group, said the hospital is now conducting weekly surveys to address the concerns of patients.
He said: "So far the main concerns have centred around cleanliness, food and the quality of communication.
"We are now drawing up a series of action plans to address these issues, and are publicising to our staff and patients what their concerns are and how we are going to do something about them.
"we have a banner in the entrance to the hospital highlighting patients' concerns. For instance, patients have commented that staff do not always clean their hands with gel.
"We have now put gel by every bed and matrons are driving home the messages to remind staff."
- Do you think the survey results are fair? Share your views by leaving a comment below.
Your Say YourEaling
Michael Fitzpatrick, Ex Northolt says...
8:13pm Sat 17 May 08
Unfortunately Jesus was the last person to be raised from the dead.
I have lost count of the Friends, Family and neighbours who I have lost after they Entered Ealing Hospital.
The Filth in the Wards , the Toilets are never cleaned properly, the beds are never cleaned between Patients.
Doctors and Nurses rarely wash their hands between patients. If Paul Reeves wants patients experience speak to the relatives of Healthy patients who died after contacting Cdif or MRSA.
Channel 4 did an investigation over 5 years ago.
The Third World Filthy Ealing Hospital is still operating.
If a Few MP's, their Families or NHS Trust Worthies were treated there the unhygienic Conditionans would disappear overnight.
Keith Clarke, Hanwell says...
5:15pm Tue 20 May 08
Tina, hanwell says...
5:28pm Mon 2 Jun 08
I RECENTLY HAD A BABY AND THE WAY I WAS SPOKEN TO AND TREATED WAS THE WORSE I HAVE EVER SEEN, I HAVE HAD TWO FAMILY MEMBERS AND ONE FRIEND DIE IN THIS HOSPITAL.
MY SON WAS REFFERED TO EALING HOSPITAL BECAUSE HE HAD A PAIN IN HIS LEG A COUPLE OF YEARS AGO HE WENT FOR THREE SCANS AND STILL THE PROBLEM WAS NOT FOUND HE WAS THEN TOLD BY ONE OF TEH DOCTORS THAT HE MAY HAVE TO JUST DEAL WITH THE PAIN UNTIL WE DECIDED TO FIND THE PROBLEM PRIVATLY IN THE LEG AND LATER FOUND IT TO BE A BEIGN TUMOR
Your sayYourEaling
Add your comment
Register for a FREE Ealing Times account and you can have your say on today's news and sport by adding comments on articles we publish. The best comments may even get published in the paper.
Please register now or sign in below to continue.
Ealing Hospital: working to address criticisms.
In this section
- Welcome for more police teams on trains
- Extended hours for GPs
- 14-year-old wounded in Sudbury shooting
- 14-year-old boy shot in Greenford
- Praise for workmen on Petts Hill bridge
- Body found in canal
- Petts Hill bridge installed
- Christmas tree recycling in Ealing
- Woolworths to shut from December 30
- Council fights to get cash back for holiday makers
Sponsored Links
Local Advertisers
Local Information
Enter your postcode, town or place name
lorenzo gelmi, northfields says...
2:30pm Thu 15 May 08